FAQs

FAQs for Listers

Do you charge me to list my kit?

No. It's free to list your kit.

When you start making money renting out your kit, you will receive 82.5% of the total rental charge (includes kit charge & any delivery charges), and KitMapper will receive 17.5% of the total rental charge (to cover bank charges and our administration).

What happens if the renter damages my kit or doesn't bring it back?

So long as you follow the guidelines in our rental agreement, you will be eligible for the KitMapper Listers' Guarantee. This means that we will reimburse you for accidental damage, loss or destruction of your kit, and in certain circumstances, even the theft of it. To make sure we have evidence that the kit has been received by the renter please ensure they click on 'kit received' straight away when you hand the kit over.

How can I trust my kit is in good hands?

We recommend you check the renter's reviews from previous rentals. In the event that something goes wrong with your kit, and you follow the guidelines laid out in the rental agreement, you will be eligible for the KitMapper Listers' Guarantee which means we'll get replacement kit to you asap, or to get your kit fixed asap after an incident.

How do you verify the person who is renting my kit?

We provide a verification process, which includes: (a) email verification, (b) passport/ photo ID and address verification through our external partner Experian. Verified users appear with a shield symbol by their name. We only allow verified users to rent kit, or to rent out their kit.

Will the renter pick the kit up?

It's up to you to decide the handover arrangements with the renter. We're hoping you'll find renters who are quite close by to you, so hopefully you can meet locally for pick-up and drop-off. If not, here are your options:

  • You could charge extra for a courier to deliver the kit to the renter.
  • You could charge extra to personally deliver the kit to the renter.

We recommend that you do not pick up or drop off to your home address, and we recommend that you use an insured courier service as our guarantee only kicks in when the renter acknowledges they have received the kit (see our rental agreement for full details).

How do I get paid?

We use Stripe's payment service (stripe.com/gb) to receive money from renters and to pay money to listers, so we're not storing your payment details. You are required to create a Stripe account to receive payments through the site, we'll guide you through that process when the time comes! As Stripe manage the payment service, they may require you to verify yourself through submitting photo ID.

When do I get paid?

The payment will be taken from the renter exactly 24 hours before the rental so it should be with you soon after that, depending on the payment processing timings of your bank. You should receive the funds within 7 working days so please do let us know if you don't.

What if I need to change my payment details?

Stripe manages the KitMapper payments system. Go to stripe.com and change them directly by logging in to your stripe account.

What happens if I need my kit?

KitMapper wants to make sure you have the kit you need when you need it! When you commit to rent your kit to someone over specific dates we ask that you keep that commitment. Let us know if you end up needing kit during that time and we can help you find alternative kit.

What's included in the final rental price?

The final rental charge includes the cost of the kit rental (taking into account the number of days it is being rented for), plus any additional charges you are making for the delivery. KitMapper will take 17.5% commission on the final rental charge, which covers bank charges and our administration costs.

What if the renter cancels at short notice?

In the 24 hours prior to collection, renters will be charged at the full rental charge and you will receive the payment as though the rental has taken place. Cancellations prior to that will not be charged, but are discouraged!

What if I have to cancel at short notice?

You can cancel the booking at any point up to the moment of handover. If you cancel with at least 24 hours' notice there is no penalty, but within the final 24 hours prior to a rental start time we ask you not to cancel the rental. If you have any problems fulfilling your rental obligations please contact the KitMapper team.

Where does KitMapper operate?

KitMapper currently operates in the UK only. Please email helpdesk@kitmapper.com if you'd like to talk about getting KitMapper to come to your region.

How should we approach adding lots of add ons to kit?

If you have multiple bundles that you could offer (for example you could add tripod/ adapter cables/ lenses to a camera rental) then please upload each of the additional items as separate kit listings. That way you have full flexibility to add and remove those items with each rental, and we can ensure that the value of the rental is accurate for KitMapper Listers' Guarantee purposes (as you've registered the value of each of those items).

How do I see a receipt?

We provide transaction overviews for completed transactions. See config.baseUrl/settings/transactions for your 'transaction overviews' which provide the key financial information about your rental.

Does KitMapper charge VAT?

KitMapper's VAT charge is included in our 17.5% fee. Renters will be able to see that on their invoice.

Do you charge VAT for the Lister?

No - we leave that to you. If you are a VAT registered company then please ensure that the fee you charge the renter is inclusive of VAT. Get in touch if you have any questions.

Why should I rent my kit on KitMapper rather than just doing it myself?

  • We help people find your kit - we give you access to a huge number of people looking to rent kit, and work hard to appear in Google search results!
  • We verify the renter through Photo ID and Address verification using Experian Verification services.
  • We guarantee you'll get your kit back (or be reimbursed for its loss, damage or theft) if you follow the guidelines laid out in the rental agreement.
  • We give you a platform to build trust and reputation as a great lister through our review system.

FAQs for Renters

How will pick up/ delivery work?

It's up to you to decide over chat with the Lister. We're hoping you'll find listers who are nearby, so hopefully you can meet locally for pick-up and drop-off. If not, here are your options:

  • You could pick the kit up from a location you mutually decide.
  • You could use a delivery company to pick up the kit.
  • The lister could decide to charge extra to personally deliver the kit to you.
  • The lister could use a delivery company to deliver the kit to you.

We recommend that you use an insured courier service as our guarantee only kicks in when the renter acknowledges they have received the kit (see our rental agreement for full details).

Can I list my kit?

Yes you can. KitMapper makes no differentiation between Listers and renters. You don't have to sign up again or change your settings, simply click the 'add kit' button on your profile page.

What happens if I accidentally damage the kit, or if the kit is stolen?

We've got a KitMapper guarantee that kicks in as long as you've followed the KitMapper guidelines laid out in our rental agreement with you. That means we'll get replacement kit (or the kit repaired) for the lister in the event that you have an incident.

You will need to pay us the incident fee even if the incident was an accident. The incident fee is £200 for most rentals, you'll be informed in the quote if it's a different figure and you'll be asked to agree to pay it in the event of an incident!

Can I ask for a discount?

When Listers first list their kit we ask them to provide a daily rate and a weekly rate, these are used to calculate the initial quote for you and the lister in the chat. It is up to you and the lister to agree any changes to that price.

What if I have to cancel at short notice?

You can cancel the booking at any point, however if you cancel within the 24 hours prior to the start of the hire you will be still have to pay the full amount to the Lister.

KitMapper advise that you maintain good communication with the lister through KitMapper chat, this will help you communicate any changes to your plans or projects.

What if the lister cancels at short notice?

In the unlikely occurrence of a short notice cancellation, the KitMapper team will want to help you to make sure you have the kit you need when you need it! So please do let us know so we can help find you kit.

What if I receive kit that is in poor condition?

All items should arrive as described in their listing; however, if the kit isn't in the condition stated in the listing, we ask that you flag this up with the lister through chat, and arrange a solution.

The lister hasn't responded to me yet - what can I do?

Please let the KitMapper team know if you'd like us to gently encourage a lister to get back to you sooner!

How do I see a receipt?

We provide transaction overviews for completed transactions. See config.baseUrl/settings/transactions for your 'transaction overviews' which provide the key financial information about your rental.

Can I take it abroad?

Please ask our permission and the Lister's permission first - we do plan to say yes!

When is payment taken?

We use Stripe payment solutions. When you make your booking your payment card is 'authorised' which means that Stripe checks that there is sufficient funds in your account. Then exactly 24 hours before the rental the payment is taken.

What is the KitMapper Service Fee?

The KitMapper Service Fee is calculated uniquely for each rental on our site. It covers: the KitMapper guarantee, administration costs, our work behind the scenes to make your rental experience a great one and support you if you have any problems!